Frequently Asked Questions (FAQ)

Log in to your Newfly account, complete the shipment information and submit your order online. If you need assistance, our customer service team is always ready to help.

After your account has been successfully registered, your dedicated China warehouse address will be available in your member account. You may also request it directly from our customer service team.

Our customer service team is available to assist you with shipping methods, quotations, warehouse addresses, delivery times and any other enquiries before you place your order.

If you experience any issues with your shipment, please contact your assigned customer service representative or our support team as soon as possible. We will investigate and provide updates promptly.

Yes. Once your shipment has been processed, you can check the shipment status through your Newfly member account or contact our customer service team for the latest updates.

Yes. If your shipment has not yet been arranged, certain information may still be updated. Please contact our customer service team as soon as possible for assistance.

You can contact us via WhatsApp, WeChat, email or by visiting our Kuala Lumpur office during business hours. Our multilingual customer service team is ready to assist you in Chinese, English and Bahasa Malaysia.

Sea freight from China to Malaysia generally takes 12–25 working days. Transit time depends on the origin city, vessel schedule, customs clearance, weather conditions, and port congestion. During peak seasons or public holidays, delivery may take a few additional days.

Sea freight is commonly charged based on cargo volume (CBM). Commercial shipments are usually priced by cubic meter, while small parcel sea freight may be charged by actual weight or volumetric weight. Rates vary depending on the cargo type, destination, and shipping method. Providing dimensions and weight helps ensure an accurate quotation。

Commercial sea freight is generally charged based on cargo volume (CBM) rather than weight. The calculation is: Length × Width × Height (cm) ÷ 1,000,000 = Cubic Meter (CBM). High-density cargo may be assessed differently depending on the shipment.

Minimum shipment requirements vary depending on the shipping service.

In general, our LCL (Less than Container Load) sea freight service has a minimum shipment volume of 0.3 CBM. Smaller shipments can still be consolidated with other cargo whenever applicable.

Please note that the minimum shipment requirement and charges may vary depending on the delivery destination within Malaysia. The latest minimum shipment requirements and charges are subject to the current standards issued by the Newfly Cargo.

Sea freight is ideal for furniture, building materials, machinery, hardware, household appliances, commercial cargo, and bulk purchases. Large or heavy shipments are generally more economical by sea than by air.

Sea freight can be delivered to most areas across Malaysia, including Kuala Lumpur, Selangor, Johor, Penang, Perak, Malacca, Negeri Sembilan, Pahang, Kedah, Kelantan, Terengganu, Perlis, and many other locations. Remote areas may require additional delivery arrangements.

Yes.

Newfly provides sea freight services from China to East Malaysia (Sabah, Sarawak, and Labuan).

As many locations in East Malaysia are considered remote areas, shipments may require additional consolidation, transshipment, and customs processing. As a result, transit times are generally longer than deliveries to Peninsular Malaysia.

The estimated transit time is 25–45 working days, depending on the vessel schedule, weather conditions, customs clearance, and the final delivery destination.

Shipping rates also vary based on the delivery location and postcode. Please contact the Newfly customer service team for the latest quotation.

Yes.

Newfly can arrange deliveries to most islands and remote areas in Malaysia, including Pulau Pangkor, Pulau Redang, Langkawi, Cameron Highlands, and Genting Highlands.

For certain islands, shipments are delivered to a designated jetty or collection point. Customers may need to arrange self-collection or onward transportation to the island.

For highland and remote destinations, additional delivery surcharges may apply due to longer travel distances, road conditions, and higher operating costs.

Shipping arrangements and surcharges may change depending on government regulations, seasonal conditions, fuel prices, and logistics costs. Please contact the Newfly customer service team for the latest quotation before shipping.

It depends on the shipping service selected. Door-to-door shipments typically include China export customs clearance, Malaysia import customs clearance, and final delivery. Port-to-port shipments may require the consignee to handle customs procedures separately.

Most sea freight shipments are charged by volume (CBM) rather than weight. Heavy cargo with a small volume may be assessed differently depending on the shipment.

Sea freight is more economical and suitable for bulky cargo, while air freight is faster and ideal for urgent shipments.

Door-to-door service includes pickup, export, shipping, customs clearance, and final delivery to your address.

LCL allows multiple customers to share one shipping container, making it suitable for smaller shipments.

FCL means one customer uses an entire container for their cargo only.

LCL is suitable for smaller shipments, while FCL is recommended for larger cargo that can fill most or all of a container.

Under normal circumstances, air freight from China to Malaysia takes approximately 3–7 working days. Delivery time may vary depending on flight schedules, customs clearance, inspections, public holidays, and the final delivery location.

Air freight charges are based on either the actual weight or the volumetric weight, whichever is higher. The final shipping cost depends on the cargo type, dimensions, weight and shipping requirements.

Volumetric weight measures the space occupied by a shipment.

Formula:

Length × Width × Height (cm) ÷ 6000

If the volumetric weight exceeds the actual weight, the shipment will be charged based on the volumetric weight.

There is generally no strict minimum shipment weight. Even a single parcel can be shipped by air. For commercial or special cargo, we recommend contacting our customer service for advice.

Air freight is suitable for clothing, shoes, daily necessities, machinery parts, electronic accessories, commercial cargo and personal belongings. Certain sensitive goods may require additional documentation and must comply with airline regulations.

Yes. We provide delivery services to most locations across Peninsular Malaysia and East Malaysia, including residential, commercial and industrial addresses. Delivery time and charges may vary for remote areas.

There is generally no fixed maximum weight for air freight. However, weight limits vary depending on the airline, flight, and courier service.

In many cases, shipments weighing more than approximately 40 kg per package may be classified as overweight cargo and could be subject to additional handling charges.

For oversized or heavy shipments, we recommend providing the dimensions and weight before shipment so that we can arrange the most suitable air freight solution. Final acceptance, weight limits, and applicable charges are subject to the airline's or courier company's operating requirements and our customer service confirmation.

Yes. Newfly provides air freight services from Malaysia to China for personal shipments. We currently do not provide sea freight services or accept commercial cargo for this route.

Our Malaysia to China service is suitable for personal parcels, gifts, documents, clothing, food (subject to customs regulations), and other eligible personal belongings.

Commercial imports, bulk cargo, pallets, machinery, and business shipments are not accepted under this service.

If you are unsure whether your items can be shipped, please contact our customer service before sending your parcel.

No. At present, Newfly does not provide sea freight services from Malaysia to China.

Our Malaysia-to-China service is available by air freight only and is intended for personal shipments such as personal belongings, gifts, clothing, documents, and other eligible personal items.

We do not offer sea freight for this route because the transit time is significantly longer, customs clearance procedures are more complex, and sea freight is generally not cost-effective for personal parcels. Most individual shipments require faster delivery and simpler customs processing, making air freight the more practical and reliable option.

For this reason, Newfly currently focuses on providing direct air freight services from Malaysia to China with more stable transit times and efficient customs handling.

To ensure smooth customs clearance and delivery, the following information is generally required when shipping a parcel from Malaysia to China:

Sender's full name, contact number and address.
Recipient's full name (as shown on their identification), contact number and complete delivery address in China.
A clear description of the items being shipped.
Quantity and declared value of each item.
A copy of the recipient's China Identity Card (China ID) may be required for customs clearance, depending on the shipment and current customs regulations.

Additional information or supporting documents may be requested for certain items. Our customer service team will advise you if further documentation is required.

Yes, but it depends on the type of battery and the shipment requirements.

If the battery can be removed, it should be removed before shipping whenever possible.

For devices with non-removable built-in lithium batteries, the shipment may still be accepted, provided that a valid Material Safety Data Sheet (MSDS) or battery safety test report is supplied to verify that the battery complies with air transport safety requirements.

As lithium batteries are regulated dangerous goods for air transport, acceptance is subject to airline regulations and the latest destination customs requirements.

If you are unsure whether your item can be shipped, please contact Newfly customer service before sending your parcel.

Yes.

Newfly provides air freight services from Malaysia to China for personal luggage and personal belongings.

This service is especially suitable for Chinese students studying in Malaysia who wish to send used clothing, books, daily necessities, souvenirs and other personal items back to China.

Please note that this service is intended for personal belongings only. Commercial cargo, goods for resale, or large commercial shipments are not accepted.

If your luggage contains restricted items or products with built-in lithium batteries, please contact our customer service before shipping.

It depends on the type, declared value and purpose of the shipment.

China Customs may assess import duties and taxes based on the declared value, quantity, category and intended use of the goods. Personal belongings that meet the relevant customs requirements may receive different tax treatment from commercial goods.

If import duties, taxes or customs clearance fees are imposed by China Customs, these charges are the responsibility of the recipient.

To help avoid unnecessary delays, please declare the contents and value of your shipment accurately. If you are unsure about the customs requirements for your items, Newfly recommends contacting our customer service before shipping.

To ensure compliance with international shipping regulations, customs requirements, and transportation safety standards, certain goods may be prohibited or subject to special approval before shipment.

The following items are generally prohibited or restricted:

Explosives, fireworks, ammunition and military goods
Flammable, combustible, corrosive, toxic or hazardous chemicals
Radioactive or infectious materials
Illegal drugs, narcotics and controlled substances
Firearms, weapon parts, knives and other prohibited weapons
Counterfeit goods or items that infringe intellectual property rights
Live animals, plants, seeds and agricultural products (unless permitted)
Perishable goods requiring temperature-controlled transportation
Cash, banknotes, negotiable instruments and valuable securities
Gold bullion, silver bullion, precious metals and uncut gemstones
Cultural relics, antiques and protected artworks without the required permits
Tobacco products, alcohol or other regulated goods (subject to destination regulations)
Any goods prohibited by the laws of China, Malaysia or the destination country

Some products, including lithium batteries, electronic devices, cosmetics, liquids, food, medical products and branded goods, may be accepted only through approved shipping channels and are subject to customs regulations.

If you are unsure whether your goods can be shipped, please contact Newfly before arranging shipment.

For air freight, Newfly operates different shipping channels for General Cargo and Sensitive Cargo.

General Cargo is normally shipped via Shenzhen Airport.
Sensitive Cargo is normally shipped via Hong Kong Airport.

As these are separate shipping channels, it is important to declare your cargo correctly. Incorrect declarations may result in shipment delays, additional handling charges, or refusal by the airline or customs authorities.

Common General Cargo
Clothing and textiles
Shoes and bags
Plastic products
Furniture and household items
Stationery
Most non-regulated commercial goods
Common Sensitive Cargo
Liquids, creams, gels, powders and pastes
Food and beverages
Cosmetics and skincare products
Cleaning products and detergents
Branded goods or products with trademarks
Products containing lithium batteries
Bluetooth or wireless electronic devices
Magnets, speakers and audio equipment
Products with electric motors
Storage devices such as USB drives, hard drives, memory cards and CDs
Adult products and other regulated goods
Prohibited Goods

The following items are generally prohibited:

Explosives and flammable materials
Compressed gases
Firearms and prohibited weapons
Illegal drugs and controlled substances
Cash and negotiable securities
Live animals and plants
Alcohol and tobacco products (unless approved)
Any goods prohibited by applicable laws or airline regulations

If sensitive cargo is declared as general cargo and rejected during airline security screening, additional handling charges and sensitive cargo surcharges may apply.

If you are unsure which shipping channel is suitable for your shipment, please contact Newfly before shipping.

To comply with international shipping regulations, customs requirements and transportation safety standards, Newfly cannot accept certain goods for shipment.

Prohibited Items

The following items are generally prohibited from transportation:

Firearms, ammunition and weapon components
Explosives, fireworks and explosive materials
Flammable liquids, gases and combustible substances
Toxic, corrosive, radioactive or hazardous chemicals
Illegal drugs, narcotics and controlled substances
Counterfeit currency, forged documents and illegal financial instruments
Live animals, protected wildlife and endangered species
Human remains, biological waste and infectious materials
Items that infringe intellectual property rights or violate applicable laws
Goods prohibited by Chinese, Malaysian or international regulations
Restricted Items

Some products may be accepted only through approved shipping channels and are subject to customs regulations, including:

Lithium batteries and battery-powered products
Mobile phones, tablets and electronic devices
Cosmetics, skincare products and perfumes
Liquids, powders, creams and gels
Food products and health supplements
Branded products
Magnetic products
Medical products and healthcare items

These goods may require special handling, documentation or approval before shipment.

If you are unsure whether your cargo can be shipped, please contact Newfly before placing your order.

Yes. However, not all battery-powered products can be shipped through standard air freight. Some items require a sensitive cargo channel and supporting documents such as an MSDS or battery test report. Please contact our customer service for confirmation before shipment.

Sensitive cargo refers to goods that require special handling, documentation or transportation channels due to airline safety regulations, customs requirements or international shipping rules.

Some liquid products can be shipped after assessment. Approval depends on the product composition, packaging and shipping method.

Most cosmetics can be shipped through our sensitive cargo service, subject to current shipping regulations and product assessment.

Selected food products can be shipped, subject to product type and import regulations.

Yes. Magnetic products normally require additional testing and may need to be shipped through a sensitive cargo channel.

Heavy machinery, marble, glass, furniture and high-value cargo are recommended or required to use export wooden crating for better protection.

Please send us the product name, photos, specifications, brand (if applicable) and quantity. Our customer service team will review and advise whether the shipment can be accepted.

Airline regulations, China export requirements and Malaysia import policies may change from time to time. Therefore, every sensitive cargo shipment must be reviewed before acceptance.

To ensure a smooth pickup process, please prepare the following information in advance:

Cargo description
Quantity
Estimated weight
Dimensions (Length × Width × Height)
Pickup address
Factory, supplier or company name
Contact person
Contact number
Preferred pickup date

Providing complete information helps us arrange the most suitable vehicle and pickup schedule.

Our logistics team will recommend the most suitable vehicle based on your cargo size, weight, quantity and pickup location. We can arrange courier services, vans, box trucks, tail lift trucks, container trucks and other specialised transport when required.

Yes. If you authorise us, our team can communicate directly with your supplier, factory or warehouse to coordinate the pickup time and transportation arrangements.

Yes. Same-day pickup is available in selected cities, subject to vehicle availability, pickup location and booking confirmation.

Yes. We can collect goods from different suppliers or factories and consolidate them at our China warehouse before arranging international shipment.

Providing accurate weight and dimensions helps us prepare a quotation and arrange the appropriate vehicle. If the exact measurements are unavailable, estimated figures are acceptable before pickup.

Yes. If manual labour, forklifts or lifting equipment are required, please inform us before pickup so that we can make the necessary arrangements.

Yes. After collection, your goods can be delivered to the Newfly China warehouse for receiving, storage, inspection, consolidation and export preparation before international shipping.

Shipping charges are calculated based on the shipping method (Sea Freight or Air Freight), cargo weight, dimensions, cargo type and final delivery address. For an accurate quotation, please provide the cargo description, quantity, weight, dimensions (L × W × H) and delivery address.

Estimated transit time:

Sea Freight: Approximately 12–25 working days
Air Freight: Approximately 3–7 working days

Actual transit times may vary due to weather conditions, vessel schedules, customs inspections, public holidays and peak seasons.

Sea Freight involves multiple stages including warehouse receiving, cargo consolidation, container loading, export customs clearance, ocean transportation, import customs clearance and local delivery. It is normal for tracking updates to pause for several days during the shipping process.

Yes. Simply provide the cargo description, quantity, weight, dimensions (L × W × H), preferred shipping method and delivery address, and we will provide a free quotation.

Yes. If the volumetric weight is greater than the actual weight, shipping charges will be based on the volumetric weight.

Small Parcel Sea Freight Formula:

Length × Width × Height (cm) ÷ 6000

Transit times may be extended during peak seasons, public holidays, major online sales campaigns, port congestion or customs inspections. We recommend arranging shipments in advance whenever possible.

Hidden charges may apply (fuel surcharge, port fees, overweight charges, inspection fees).

Newfly's shipping rates already include most standard logistics charges required for normal transportation. However, additional costs may arise in exceptional or uncontrollable circumstances beyond the carrier's or forwarder's control.

Examples include:

Customs inspection or examination fees
Government quarantine or regulatory inspection charges
Port storage or container detention charges caused by customs or port delays
Warehouse storage fees if cargo remains beyond the free storage period
Repacking or additional handling required after customs inspection
Cargo disposal or return costs if import regulations cannot be met
Additional freight due to incorrect cargo declaration, excess weight, or larger actual dimensions
Charges resulting from force majeure events such as severe weather, port congestion, vessel schedule changes, strikes, or government restrictions

Whenever possible, Newfly will inform customers before any additional charges are incurred.

FCL shipping rates are determined based on multiple factors, not just the container type. The final quotation may vary depending on:

Origin and destination locations
Container type (20GP, 40GP, 40HQ, etc.)
Cargo type and commodity
Cargo weight and volume
Cargo declared value (for insurance and customs purposes)
Loading and unloading locations
Inland trucking or factory pickup requirements
Customs declaration and clearance requirements
Shipping schedule and vessel availability
Seasonal demand and freight market conditions

In certain situations, additional charges may apply, including:

Customs inspection or examination fees
Port storage, container detention or demurrage charges
Terminal handling or port service charges
Container cleaning or damage charges
Additional trucking or waiting time
Crane or special equipment handling fees
Cargo insurance (optional)
Fumigation or wooden packaging compliance fees (when required)
Government taxes, duties or regulatory charges
Costs arising from force majeure events such as port congestion, severe weather, vessel delays or government restrictions

Newfly will provide a detailed quotation whenever possible and inform customers in advance if any additional charges become necessary.

In most cases, no. International freight charges must be paid before shipment is dispatched or released for delivery.

Customers with an approved corporate credit account or special payment arrangement may be eligible for different payment terms, subject to prior agreement with Newfly.

Newfly offers multiple payment options for your convenience, including:

Malaysian online bank transfer (FPX / bank transfer)
Touch 'n Go eWallet
Cash deposit to our Malaysian bank account
Cash payment at our Kuala Lumpur office
Chinese Renminbi (RMB) payments
Alipay
WeChat Pay

If you are unsure which payment method is most suitable, our customer service team will be happy to assist you.

Yes, essential for customs clearance and must match the goods.

CIQ (inspection) is required for regulated items. Customs declaration is required for all imports/exports.

Yes, via a licensed import agent (they clear the goods on your behalf).

Prepare all documents, cooperate with customs, and expect extra time and charges.

No. For most shipments handled by Newfly, we will assist in arranging the required shipping and customs documentation. However, depending on the type of cargo or customs requirements, additional information or supporting documents may be requested.

Yes. We provide customs clearance assistance for eligible shipments. Our team will coordinate the customs clearance process and advise customers if additional documents are required.

To ensure smooth processing, please provide the item description, quantity, weight, dimensions, sender and receiver details. Certain products may also require supporting documents depending on customs regulations.

No. All shipments are subject to the import regulations of the destination country. Restricted or prohibited items may require special approval or may not be accepted for shipment

Customs authorities may inspect any shipment at their discretion. This is part of the normal customs clearance process and applies to all international shipments.

Provide accurate shipment information, declare the correct item description and value, and ensure all requested documents are submitted promptly. This helps reduce unnecessary customs delays.

Yes. We support both personal and commercial shipments. Depending on the nature of the cargo, additional commercial documentation may be required to comply with import regulations.

If customs requires additional documents or clarification, our team will contact you as soon as possible and guide you through the required process to minimise delays.

Customs regulations vary by country and may change without prior notice. Please contact Newfly before shipping restricted, high-value or commercial cargo.

High fees, cargo may be detained, auctioned, or destroyed.

Yes. Cargo insurance is available for eligible shipments. We strongly recommend purchasing insurance for high-value, fragile or commercial cargo to reduce financial risk during transportation.

No. Cargo insurance is optional for most shipments. However, insurance is highly recommended for valuable goods.

Insurance is recommended for electronics, machinery, furniture, commercial cargo, fragile items and any shipment with a high declared value.

Coverage depends on the insurance policy. Generally, cargo insurance may cover approved claims for accidental loss during transportation, subject to the policy terms and conditions.

Please inform our customer service before your shipment is arranged. Insurance should be added before the cargo is dispatched.

You may be required to provide the commercial invoice, cargo description, declared value and supporting documents.

Please contact our customer service as soon as possible and provide photos, videos and supporting documents. We will investigate the case and assist according to our shipping policy.

Please notify us immediately. We will investigate the shipment status with our warehouse and logistics partners before providing further assistance.

Yes. Inspection services can be arranged upon request before shipment. Additional service charges may apply.

Yes. We offer additional packing services such as carton reinforcement, wooden crates, wooden pallets and protective wrapping to better protect your cargo during transportation.

No. All claims are assessed according to the insurance policy, shipping terms and supporting documents. Compensation is subject to approval by the insurer and applicable policy conditions.

Cargo insurance helps reduce financial risk caused by unforeseen incidents during transportation. It provides additional protection and greater peace of mind, especially for valuable shipments.

Before purchasing cargo insurance, customers are required to provide accurate cargo information and the declared value. A proof of insurance purchase will be issued by our warehouse upon successful application.

All insured cargo is subject to inspection before shipment. To enhance protection during transportation, insured cargo must be packed with a wooden crate. The wooden crate service is charged separately.

If the declared cargo information, value or description is found to be inaccurate, incomplete, intentionally misdeclared or inconsistent with the actual goods, the insurance coverage may become invalid, and any related claim may be rejected according to the insurer's terms and conditions.

Possible reasons: port congestion, weather, blank sailing, customs issues, etc.

Yes, via our websites https://www.newflycn2my.com or third-party tracking platforms using your BL or tracking number.

It involves risk—especially for LCL. Use extra packaging or buy cargo insurance.

Take photos as evidence, contact the carrier, and prepare documents for claims (invoice, BL, insurance).

Could be stuck at port, pending customs clearance, missing paperwork, or under inspection.

Depends on your cargo volume, budget, and urgency. Large volume = FCL, small cargo = LCL.

Yes. LCL involves mixed shipments from different shippers, which increases the risk of damage or misdelivery.

Yes! Proper labeling (shipping marks) is essential for sorting and customs clearance.

A 20ft container holds ~28 CBM; a 40ft container ~58–68 CBM (depending on height).

Usually by volume (CBM), but heavy cargo may be billed using dimensional weight.

Newfly offers a range of shipping solutions to suit different cargo types, budgets, and delivery timelines:

Sea Freight (LCL) – Cost-effective for smaller shipments that do not require a full container.
Sea Freight (FCL) – Dedicated full-container shipping for large-volume or commercial cargo.
Air Freight – Fast and reliable, suitable for urgent shipments, high-value goods, or lightweight cargo.

If you are unsure which shipping method best suits your shipment, our team can recommend the most suitable option based on your cargo and delivery requirements.

Transit time depends on the shipping method, departure location, customs clearance, and other operational factors.

Typical transit times are:

Sea Freight (LCL / Consolidation): 12–25 working days
Air Freight: 3–7 working days
Full Container Load (FCL): 10–21 working days, depending on the origin, destination port, and vessel schedule.

Please note that transit times are estimates only. Delays may occur due to customs inspections, port congestion, severe weather, vessel schedule changes, or other circumstances beyond the carrier's control.

The calculation method depends on the shipping service you choose.

Air Freight – Freight is charged based on the greater of the actual weight or volumetric weight.

Volumetric Weight Formula:
Length (cm) × Width (cm) × Height (cm) ÷ 6000

Sea Freight (LCL) – Freight is charged based on the cargo volume (CBM). The cargo dimensions are measured after packing, and charges are calculated according to the final cubic meter (m³).
Full Container Load (FCL) – Charges are quoted per container, based on the container type, shipping route, cargo details, and related logistics requirements.

If you are unsure how your shipment will be charged, simply provide the cargo dimensions and weight, and Newfly will calculate the most accurate shipping cost for you.

Newfly takes multiple measures to help protect your cargo throughout the shipping process, including:

Professional packing services, including reinforced, waterproof, and protective packaging where required
Cargo inspection before shipment (upon request or where applicable)
Warehouse photo documentation upon arrival
Accurate measurement of cargo dimensions and weight
Consolidation and secure palletising or wooden crating (optional)
Shipment tracking throughout the transportation process
Optional cargo insurance for high-value or fragile goods

While every shipment is handled with care, international transportation involves multiple handling points. We recommend purchasing cargo insurance for valuable or fragile items to provide additional protection.

Our office customer service team is available from Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 9:00 AM to 1:00 PM.

We also provide online customer support for inquiries and message replies from Monday to Saturday, 1:00 PM to 9:00 PM.

Our China warehouse operates from Monday to Saturday, 9:00 AM to 8:00 PM.

Please note that cargo dispatch from China warehouse is not available on Saturdays and Sundays. Shipments will be arranged according to the scheduled departure days.

Our warehouse accepts cargo from Monday to Saturday. Customers may send their goods to our warehouse during our operating hours for receiving and checking.

Our Malaysia delivery service operates from Monday to Friday, 9:00 AM to 5:00 PM.

Delivery vehicles will depart from the warehouse at 9:00 AM for daily deliveries.
On Saturday, delivery service is available for half day only.